Privacy Policy

We care about how your information is shared, and we appreciate your trust, we understand the importance of, and are committed to protecting your personal information. Lo & Co Interiors https://loandcointeriors.com.au/ (we, us, our) collect, use and share information about you when you use our websites and online services or otherwise interact with us.

This Privacy Policy explains how we manage your personal information (that is, information or an opinion, whether true or not, about an individual who is identified or is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.

Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected in the course of our business, including via our website at loandcointeriors.com.au (the Website).

HOW WE COLLECT YOUR PERSONAL INFORMATION

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.  Where it is reasonably practical to do so, we will collect your personal information directly from you.  We may collect the personal information you directly give us through some of the following means:

• browse our website

• when you place an order for our goods or services, including via our website;

• when you make an inquiry through our website, or otherwise correspond with us or contact us;

• if you submit a form to sign up to our newsletter or any other mailing list;

• when you engage with our staff, including at our showroom;

• where we otherwise deal with you in the course of our business.

• interact with us on social media

However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, contractors, our clients and business partners.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

TYPES OF INFORMATION WE COLLECT

The type of personal information we may collect may include:

• name;

• contact details including, postal address, email address, phone number;

• marital status;

• date of birth;

• demographic information such as postcode;

• billing information

We are generally unlikely to collect sensitive information about you. If collection of sensitive information is reasonably necessary for one or more of our functions or activities, we will only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

OUR PURPOSES FOR HANDLING YOUR PERSONAL INFORMATION

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, hold, use and disclose personal information to:

• offer and provide you with our goods and services;

• manage and administer those goods and services, including account keeping procedures;

• communicate with you, including emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;

• comply with our legal and regulatory obligations; and

• otherwise manage our business.

We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors or as otherwise permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protects your information to the same extent that we do.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure, or the relevant use or disclosure is otherwise permitted by the APPs or some other law.

AUTOMATED DECISION MAKING AND THE USE OF AI

We do not currently use computer programs to make or assist with decisions that may significantly affect your rights or interests.

We may use personal information with artificial intelligence technologies in our day-to-day operations in ways which are not likely to significantly affect your rights or interests. This may include using personal information to adapt, predict, recommend and personalise our communications with you and our customers.

PROTECTION OF PERSONAL INFORMATION

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

DIRECT MARKETING

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

Provided that you have not unsubscribed or otherwise opted out, we may use your information for direct marketing:

• where you have agreed to receive direct marketing from us; or

• where you have engaged with us directly, and we believe that you would reasonably expect to receive direct marketing from us.

We may utilise the services of third parties to assist us with undertaking our direct marketing activities. We will not otherwise disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting us at hello@loandcointeriors.com.au

Note that if you opt-out of direct marketing messages from us, we may still communicate with you from time to time for other purposes, including where we:

• respond to any correspondence you send us;

• provide you with invoices or updates in respect of any orders you have placed with us;

• engage with our contractors and suppliers; or

• are legally required to provide you with notice of certain matters.

• Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. For information on cookie settings of your internet browser, please refer to your browser’s manual.

• The types of cookies we use may include:

• functionality cookies to enable core website functionality;

• personalisation cookies to personalise your experience on our website;

• marketing cookies to enable us and our partners to optimise marketing communications; and

• analytics cookies to enable us to collect information on how visitors use the website.

• accessing and correcting your personal information

You may contact u to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may impose a charge for any reasonable costs we incur in providing you with access to personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that the information requires correction and we may refuse to make any corrections you request. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable timeframe and in accordance with the processes in the Privacy Act.

OVERSEAS TRANSFER OF PERSONAL INFORMATION

We may disclose personal information to third party transport providers and customs authorities if we are arranging for goods to be shipped to an address outside of Australia. From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions.

As at the date of this Privacy Policy, we are not likely to disclose personal information to other overseas recipients, unless you direct us to send your information to a particular overseas recipient. The countries in which the overseas recipients will be located will be the countries nominated by you in accordance with your request.

If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes consistent with this Privacy Policy, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act. If you do not want us to disclose your information to overseas recipients, please let us know.

RESOLVING PERSONAL CONCERNS

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact us at hello@loandcointeriors.com.au

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner: enquiries@oaic.gov.au

CHANGES

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

Updated March 2026.