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Shipping, Delivery & Backorder Policy

SHIPPING & DELIVERY POLICY

Lo&Co ship all items using local courier delivery or Australia Post. You will receive an email with tracking information once your order has been dispatched. Please allow 3-10 business days for deliveries. If, in the unlikely event we are unable to supply your order in full, we will contact you within 2 business days to discuss a revised supply date or offer you an alternative or refund.

AUSTRALIAN SHIPPING

Free shipping on all orders over $300, orders under $300 incur a flat fee of $10. Our Lo&Co packages will require a signature upon delivery. If you are not home at the time of delivery, a card will be left with re-delivery instructions.

NEW ZEALAND SHIPPING

Standard shipping on all New Zealand orders is $25 and orders are sent via Australia Post express international. Customers are responsible for any duties and taxes payable, a signature will be required upon delivery.

INTERNATIONAL SHIPPING

Standard shipping on all international orders is $75 and orders are sent via Australia Post express international. Customers are responsible for any duties and taxes payable, a signature will be required upon delivery.

BACK ORDER ITEMS

Occasionally some items will be out of stock on our website but will remain available for sale. This means that the stock hasn’t arrived to us yet, but we are offering it to allow you to secure the stock. These items will be marked as a backorder with an estimated date for arrival listed in the item description.

Some super important information regarding BACK ORDER items:

The estimated dates for arrival are our best approximate, and are provided to us by our manufacturing team, but these can change due to factors out of our control.

Please rest assured we will ship your back order items within 24-48 hours of receiving it into our warehouse.

If you order more than one item, and any one of them is a backorder, your entire order will be shipped once everything is in stock. This is important to note. If there are other items you wish to receive right away please either place two separate orders, one for the back order items and one for the others. Otherwise please contact us and we can arrange part shipment.

You do not need to follow this up, we promise we haven’t forgotten you. We will get in touch if the expected date of arrival of your pre ordered item changes.

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