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Returns & Exchanges

We truly hope you love your purchase as much as we do! However we understand that you may want to touch and feel your hardware before you make a final decision. Because of this we offer full refunds within 30 days of purchase even if it's just because you change your mind, or it doesn't work on your project. Please note this excludes custom colour orders and sale items.

Please ensure you return your item(s) unused and in their original unmarked packaging (including boxes, mounting hardware, fixing screws and accessories and protective wrapping) along with a completed returns form

Download - Returns Form.

We are unable to provide refunds for items that are damaged or marked, so please take extra care when packing your items for transportation back to Lo&Co.

Please contact us here at [email protected] to notify us of your return.

Return postage remains your responsibility so please hold on to your proof of postage until we have received your item and processed your refund.

If you are not 100% happy with your purchase please email us here at [email protected], your satisfaction with our products is important to us here at Lo&Co.

Faulty Items

Although we check each and every item that leaves Lo&Co, if on delivery your item is damaged we will replace the item or offer a refund if we are notified within 7 days of receipt of the order.

If this is the case the first step is to email us at [email protected] within 7 days of receipt of the order. We will require a photo of the damage. Please attach the photo to your notification email, with your order number and your details so we can process your return as quickly as possible. Where the item is out of stock, you will be offered a full refund of the purchase price including shipping or a store credit to the same value.

Sale Items

Strictly no returns on sale items for change of mind.

Custom Colour Orders

Strictly no returns on custom items for change of mind

Please note, we do not offer exchanges. If you would like a different product, we encourage you to place a new order through our website.

Please include a completed copy of the return form below with your parcel (return address is noted on the form). 

Download - Returns Form.