1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the item/s you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check to ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the item/s as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my order?
We accept payments via Paypal and major credit and debit cards Mastercard and VISA.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order carefully before placing it.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
Please allow 3-10 business days for your orders to arrive.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.
2.4 What are the shipping charges?
Shipping is free if your order exceeds $300. Should you spend under $300 a flat $10 shipping charge will be applied at checkout.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing or defective item in my order, what should I do?
Please contact us here at [email protected] and we will resolve this immediately
2.7 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively please contact us at [email protected] and we will be able to assist you further.
3.1 Is there a warranty for your hardware?
We guarantee our hardware against defects in materials and workmanship for 12 months from the date of purchase. We cannot guarantee our products when installed incorrectly. We will replace any guarantee claim at our discretion.
3.2 Is there a warranty for your hardware for outdoor use?
Whilst some of our products can be used for outdoor use, we do not recommend our brushed brass handles to be used outdoors. Therefore the warranty is voided for our hardware if used outdoors.